Staff are beyond helpful – nothing too much trouble. Everything from a simple hello to have a nice day.
- The receptionist, Laura-Ann, really goes over and above to provide a truly welcoming service for every visitor. The restaurant at the hotel is amazing, we thoroughly enjoyed our abundant tapas meal. I would recommend this hotel to absolutely anyone. Marilyn, Frome
- Really good stay again. I stay here every time I travel to Newcastle for work and I enjoy the stay every time. The rooms are very clean, spacious and great facilities, perfect location and lots of restaurants, bars, shops around. Lexa L, Castleton
- Laura-Ann in reception was so lovely and so helpful! And really made us feel welcome! The room was lovely and we slept like babies. We will definitely come back and stay here again! Becca S
- We have just stayed at this hotel again and it never disappoints. From the warm welcome to the spotless room to the fantastic breakfast everything was spot on and the staff couldn't do enough to help. Will definitely be staying here again. Ian M, Rotherham
- Simply outstanding! Just spent a very pleasant 2 night midweek break at The New Northumbria Hotel and absolutely loved it. The room was spotless and comfortable, the staff were friendly, accommodating and helpful and the area is superb. Anonymous, Preston
- When travelling I try to stay in different places but this place keeps bringing me back. Great from the call to check reservation, even remembered me and gave me the same room. Clean, comfortable and so friendly. Jonte T, Knutsford
- Great location, great room, great bar, great breakfast ... and great price! I couldn't fault this hotel in any way. All the staff were particularly helpful also - in the hotel itself, in the bar, and in the restaurant. Genuinely superb value for what little I paid! DRNS, London
- Best breakfast ever! Lovely hotel, lovely friendly staff, fantastic restaurant and separate cosy breakfast area where we ate the best breakfast I have ever had in a hotel and I have stayed in hundreds. Great value, perfect location - what more could you want. Sallie A, Kingston-upon-Hull
- I cannot praise the staff enough. They were friendly, efficient and went over and above to make sure things went well for visitors and all the time with a cheerful attitude. Breakfast was excellent and again the staff were so helpful. Susan H
- The room was excellent, the staff/service could not be faulted, and the breakfast was marvellous! The hotel far exceeded my expectations. If I am ever in Newcastle again, I shall be returning to this gem of a hotel! Steve A, Portchester
- An impressive venue situated on Osborne Road, staff are extremely polite and helpful, the place screams quality and doesn’t fail to impress. I enjoyed a most comfortable night and slept like a baby, the breakfast the following morning was highly enjoyable. Chris B
- This hotel has a luxurious, stylish design, my room was spacious, extremely clean and was very well equipped. The staff are welcoming, friendly and professional. The restaurant downstairs is fabulous, such delicious food, lots of lovely vegan options. Hotel Guest, TripAdvisor
- Very comfortable and welcoming hotel. Would definitely recommend it to anyone. Cliff H
- Lovely hotel located in a beautiful part of Newcastle. Our stay was made special by Andrea who went the extra mile to ensure we were comfortable throughout our stay. Would highly recommend. David-Ian D, Birmingham
- Lovely room. Very clean. Very friendly helpful staff. Nice food in the restaurant. Dog friendly and Jesmond is good location. Anthony S, Newcastle
- Fantastic hotel, comfortable and quiet with friendly staff. Mark E, Preston
- Lovely spacious room. Very clean and comfortable. Staff were friendly and helpful. Would definitely stay there again. Winnie S, Aberdeen
- Kasha, Caroline and Barbara were great either on the phone or in person. Room clean. Got a late pizza-restaurant and reception were super. Andrew, United Kingdom
- I would definitely stay here again and would not hesitate to recommend it. Staff excellent; very helpful. The beds were very comfortable and the room was clean and "airy". Barbara, USA
- The room was spacious with good quality furnishings. Hotel well located. Staff very helpful. Helen, United Kingdom
- Rooms very modern with a HUGE bed that's beyond comfy! Location is brilliant. Receptionist very friendly and approachable about any concerns. Emily Hobson, Sheffield
- Everyone was so friendly - especially Laura-Ann and Lottie on front desk. I felt that the staff all enjoyed working here which you can sense in the great way they looked after me. Would definitely come again. Derry W, Leicester
- Stayed here several times, in a superior room and they are fantastic, staff really look after you. Stuart P
- What a great find! If you are visiting Newcastle I would say you will be hard pressed to find a better place to stay. Andrew N, Coldstream
- Great stay, staff very pleasant, friendly and helpful. Room clean, tidy and we'll equipped. Will stay again when in the area. Bruce Hunter
- Very stylish hotel, funky bars on the front and Scalini's restaurant also very nice. Rooms are well equipped with large comfy beds. Julie Bowland
- Just a fantastic hotel. The customer service is above and beyond; a home from home. Carrin Joy
- Stayed two nights here while working away and I would recommend it . Very clean very nice. Craig Palmer, Leicester
- Great place to stay, very friendly and helpful staff and very reasonably priced. Susan Coey, Northern Ireland
- The staff here are so friendly and helpful. We look forward to our next stay. Wayne Botting, New Zealand
- Staff are so friendly from the minute you arrive until you leave. They are all so helpful and polite. Can't wait to return. Karen Louise
- Superior room was unbelievably comfortable, lounge area spacious. Lovely full English breakfast. Excellent in every aspect and very friendly staff. Andrew Haughey
- Fantastic hotel. Can't fault it. Will definitely be returning. Lizzie Clark Moore, Durham
- Top class hotel, staff all very friendly and couldn't look after you any better, room was very clean, and would recommend to anyone, absolutely first class!!! David Taylor, Sheffield
- Brilliant value for money and excellent service. We were also able to take the dog with us too. Sandra Sneath
- Very friendly staff who made our stay very enjoyable. Always polite and went the extra mile to make sure we had everything we needed. Mr Carr, Somerset
- I had a really great stay with you and look forward to returning next year. My room was cleaned immaculately every day. Mrs Guttridge, Horsham
- Thank you to all staff for a memorable stay. Bundy the dog says "woof" in agreement. Mrs Wardman, Castle Douglas
- Staff are beyond helpful - nothing too much trouble. Everything from a simple hello to have a nice day. Megan Cumming, East Sussex
- Really enjoyed my stay at Grey Street Hotel, fantastic location, great staff and our room was something completely different. Sarah, Manchester
- This is a lovely hotel with adjoining bar and restaurant. Staff are friendly and always smiling. Jade Davies, Birmingham